Parts and Service

Parts

In general, major parts in your Organic Compounds machines are covered by a one-year warranty.

If you would like to purchase a replacement part from Organic Compounds product, please contact us. Please provide the following information:

1. Name of Company, complete address and telephone number. Fax and Email address if available.
2. Equipment Model
3. Serial Number
4. Date of Purchase
5. Name of dealer or company from whom you purchased equipment.
6. Nature of problem
7. Parts required
8. IMPORTANT: Please specify preference for mode of shipment ... UPS
   UPS Air, Common Carrier, etc.

In some cases, you will need to contact the original manufacturer for replacement parts. For instance, you would contact Nissan if you need a part for the Nissan engine in the truck mount system. For more information, contact us or refer to the manual that came with your machine.

Service

Organic Compounds can service any carpet cleaning machine. Our technical staff is experienced and our prices our competitive. Please contact us if you would like to make an appointment at our service center in Long Beach, California.

Serial Number and Date Code Locations

Each Truck Mount Unit manufactured by ORGANIC COMPOUNDS, INC. is identified by a serial number and Lot Number. For most FOX units, the serial number is located on a SERIES/SERIAL NUMBER PLATE attached to the instrumentation panel, and on the rear of the machine.

All units have the Lot number stamped into the frame of the machine. Please refer to these numbers in any correspondence concerning your machine.

In addition to the machine serial and lot numbers, components are date coded.

Copyright © 2003 by Organic Compounds, Inc.

All prices are FOB Long Beach, California Plant facility and subject to change without notice. For more Information see the following: Warranty, Privacy Statement.